While we always strive to deliver a quality service, there are unforeseen issues with technology that may pop up sometimes. We apologise in advance for any technical difficulties you might experience.
If you’re having issues, check out the below for some simple troubleshooting techniques. If you’re still having problems after following these steps, please let us know via the live forums and we’ll try our best to help.

I can’t see the stream on my device.
It may not be the right time for the webinar to start, so please double check you have entered at the right time. We’d also recommend checking your internet connection is operating properly.
On some browsers, you may have to press the ‘play’ button to start the stream.

The live stream is stopping and starting.
Where possible, we attempt to broadcast in HD. The data rate for HD may be too large for your internet connection, so if you’re having issues, you can click on the HD in the lower right of the video window and select a lower speed/size.
It’s normal that sometimes you can experience ‘buffering’ or ‘stuttering’, however if you are experiencing severe interruptions, then please let us know via the live forums and we can look at adjusting our data rates.

The page or stream does not load.



Please make sure you are using a modern browser. Our page is coded to work on all modern web browsers, as well as tablets and most mobile phones.

REMEMBER
If you experience issues during a live broadcast, please let us know. Pop a message in the live forum and we’ll do our best to help you out.